Frequently Asked Questions

At Baumann’s we pride ourselves on being different. As well as offering an alternative to high street chains with our unique range of quality products and brands, we also aim provide a wholly different shopping experience.

To find out more about us, click here.

Details of how to reach us are below:

E-mail: [email protected]

Telephone: (01) 288 4021

The telephone enquiry line is available between 09.00 and 17.30 Monday to Saturday (excluding Bank Holidays). Please note that during busy periods your call may be diverted to an answer phone. Please leave your name and number and we will endeavour to return your call as soon as possible.

Post:
You can of course write to us at any time using the address below:
Baumann’s, No4 Old Dublin Rd, Stillorgan Dublin, D18

Monday – Saturday: 8:30-6:00

Any item featured on our website or in one of our store can be purchased by placing a telephone order by calling us on (01) 288 4021, Monday to Saturday between 09.00 and 17.30

Simply select what you would like to buy, call us to place and pay for your order and then decide whether you would like to collect it from one of our store or have it delivered to you at home.

You can pay by Visa, Delta/Connect, Visa Electron, Maestro, Solo, Lazer, MasterCard or PayPal.

Your order has been accepted when goods have been despatched. At that point we will also contact you by email confirming all that your order has been dispatched and with details of how you can track your goods, via the chosen courier’s website.

All prices stated are inclusive of VAT at the current rates and the total cost of the order is the price of the products ordered plus the delivery charge if applicable.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card raises any alerts due to discrepancies with your payment then we will notify you by email.

All online purchases take place in a safe environment using the latest security technology (3D Secure) to protect our customers.

Sensitive information such as your credit card details, name and contact details on card are not stored on our site and are encrypted to ensure your orders remain private and protected over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you will only be able to place an order through a secure connection and information passed between your computer and our website cannot be read in the event that someone else intercepts it.

If you have any questions regarding our credit card security policies please contact Baumann’s on (01) 288 4021 Monday to Saturday between 09.00 and 17.30 (excluding Bank Holidays).

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998/2003).

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Yes! We deliver to most countries throughout the world,  with the exception of the following  countries: (Indonesia, Singapore, Thailand, Malaysia, Philippines, Romania, Ukraine,  Hungary, Belarus, Estonia, Latvia, Lithuania, Slovak Republic, Russia, Yugoslavia, Macedonia, Uganda, Nigeria, and Ghana).

When you place an order request on our website we will email you an acknowledgement which will confirm all relevant details. This acknowledgement is not acceptance of your order, which is at the point of despatch.

We may need to refuse an order, which may result from one of the following reasons:

• The product ordered being unavailable from stock
• We cannot obtain payment authorisation from your card issuer
• Errors within the product information including price or promotion

If there are any problems with your order we will contact you. While we will look to resolve any difficulties quickly and look to reach a mutually acceptable solution, we need to state that the contract is governed by the laws of Ireland and any dispute between us will be resolved exclusively in the courts of Ireland. Your statutory rights are not affected.

While we take all reasonable care, in so far as in our power to do so, to keep the details of your order and payment secure and again to confirm we do not store payment details on our site.. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

When an order is placed the funds for the order are reserved with your card issuer. The funds are not physically debited until the order is despatched.

Payment can be declined by your card issuer at this time, we will advise you if this occurs via email to the address stated on your order.

Once you have placed an order and you receive a confirmation email we are unable to add, remove or amend an item from the order.

Orders will be delivered by our chosen courtier company. You will receive an email notification from Baumann’s advising you of an ETA on the day that delivery is due.

Please note that if delivery is unsuccessful on two or more occasions the order will be returned to our Head Office and a member of our Customer Service team with contact you.

All deliveries require a signature.

A €6.00 delivery charge will be applicable if a change of delivery address is required once an order has been despatched, plus any additional courier costs.

We aim to deliver orders within one working week, however delivery will usually take place within 24-48 hours from the date of despatch. Please note that if an order is placed outside of business hours (Monday to Sunday between 09.00 and 17.30 excluding Bank Holidays) your order will processed on the next working day and the estimate of a week should be taken from then.

If your order is for delivery to Northern Ireland or the “Islands” please allow extra time for delivery.

We hope you are happy with your item(s). If for any reason you would like to return or exchange an item, you can do so unused and in a saleable condition within 28 days of purchase for a full refund. Please visit our Returns & Exchanges section for full details of our returns policy and exceptions.

You can return items using the following options:

Baumanns Store (Ireland only):

Please take your Order Receipt or proof of purchase along with your item(s) to Baumanns Store.
Please also bring the payment card with which you paif for your goods.

Write your order number on the Collect+ label in the space provided.
Peel off the label and stick it to your parcl, making sure you cover you address.

If you would like to discuss the exchange or return of any item, please email customer service or telephone us on (01) 288 4021, Monday to Sunday between 09.00 and 17.30 (excluding Bank Holidays).

Overseas Orders

You are welcome to return items by post. Please note that this service is not free and you will be required to pay any postage costs incurred. When returning an item by post, please ensure that you complete and include the Order Invoice with your items.

Orders paid for via PayPal can be returned to a store or by post to our Head Office for a refund.

Gift cards are available to purchase from any of our stores or by calling us on (01) 288 4021, Monday to Saturday between 09.00 and 17.30 (excluding Bank Holidays).

We do not sell or accept gift cards on our website at this time.

Sorry! We do not offer student discount at this time.

To help us solve the issue for you, please email us and include as many of the following details as possible, please cut and paste any error message that appeared on the screen into the email:

Your Operating System (e.g. Windows XP, Mac OS 9.0)

Internet Browser (e.g. Internet Explorer 6, Mozilla Firefox 3.5.1)

What URL you are trying to access (e.g. http://www.baumanns.com/…)

What time the problem occurred

What the problem is